the sephone blog

On Feburary 18th, the new WABI.tv was launched. WABI TV-5 is a CBS-affiliated television station in Bangor, Maine. WABI was the first television station in Maine to go on the air when it began broadcasting on January 25, 1953. Also, they are the only locally owned and operated commercial station in Bangor. Leading news ratings for many years, WABI TV-5 is the only station in the market with a full schedule of live, local news that originates from Bangor.

Sephone is proud to work with WABI TV-5 on their new site. Some of the improvements on the new site are increased usability, RSS feeds, and faster page loads.

See the new site for yourself at www.wabi.tv.

On Wednesday this week, our phones started ringing off the hook. By the end of the day we had talked to dozens of customers that were effected by the Fairpoint/Verizon “cut-over.”  Simply put, this means email conversions from Verizon servers to Fairpoint servers.  Often customers have business cards and all kinds of other things printed with email addresses chose to keep their emails the same (with Verizon at that point) after the launch of their business websites.

Apparently, our customers told us that they had all ready made calls to the Fairpoint Customer Service number and got lost in a voice mail tree that eventually “the voice” told them that due to high call volumes they were unable to help them at that time.                    

Our small business customers they need their email.

Click here for the news story if you haven’t heard it reported yet.  Fairpoint has updated their website with some of the CORRECT information, but it you are a small business and you have email or contact forms you may still be having trouble.  We have identified our list and made changes, but if you have a different web developer or we may have missed your site in the process please go to this link and we will get on it right away.

The FAQ page for Fairpoint is right here. The reason I said “SOME” of the correct information, because our small businesses accounts have mail that come through their website server (where the site is hosted,) and go to their Fairpoint email account.  The information for the setting for the incoming mail server is not correct.

Your incoming mail server should read as follows:   mail.mywebsitedomainname.com.
The mywebsitedomainname.com is whatever your  .com website address is.

Fairpoint also didn’t use any screen shots on their sites for Outlook or Outlook Express.

Often I think a “picture is worth a thousand words.”

This is how your setting should look:

Outlook email users:

Here is a screen shot for Outlook Express:

Also don’t forget wherever it says “mydomain” or “domain”  that means your website address!

Please know that you can always call us and we are glad that you do – even when we are just bystanders like you, we are in this together!  Thanks  for thinking of us!