As Kelly mentioned earlier, we’ve been working on a new application that makes it easier than ever to access information about your account as well as reach us directly. We call this new tool mySephone, and we’re in the process of opening it to all of the businesses and organizations we work with every day.
Our goal with mySephone was to create a central dashboard for all the information you need about your account. You can see a list of all the Sephone sites and services you use, update your account information, and access quick links to many of our online account services.
mySephone also allows you to easily contact us for support at any time – even after business hours. If you’re having trouble or if you just have a question or suggestion, mySephone lets you create a support ticket right within the app. We’ll respond within one business day, and often you’ll receive a response within hours. There’s even a list of your recent support tickets complete with any responses from Sephone.
We’ve made a short video to run through some of the features of mySephone. Click below to watch.
We believe the options we provide our clients for support is one of our greatest strengths here at Sephone. We hope mySephone makes it even easier to manage your business online. If you’d like us to set up a mySephone account for you, please fill out our three-question “I’m interested in mySephone” form.