Upside down pictures

July 15, 2016

We recently had a customer come to us asking why the images they uploaded to their blog were upside down.  So we wanted to give a bit of an explanation for this and provide some options to help work around the problem if you are experiences this as well.

Upside down officeWhy

This happens primarily with images taken on iPhones.  When you take an image on an iPhone with the volume button facing up, the sensor in the camera is actually upside down.  The camera doesn’t know this though, so it saves the image as it was taken, and then Apple compensates for it by adding some extra tags to the image file detailing the proper image orientation.  They do this to help speed up the image capturing process, allowing you to take more images in a shorter amount of time.

When you upload these images to some computers and websites, they tend to ignore the additional tags that Apple adds, and thus the image is saved in the original format (upside down).

What can you do?

There are a couple of ways to fix this.  The easiest, but not necessary the most functional, way is to turn your iPhone so that the volume buttons are facing down.  This is not super intuitive though, especially if you use those buttons to take the photo.  Another option is to use a third party camera app downloaded from the App Store to take your images (just search for “camera” in the App Store for a bunch of available options).  Often these third party apps have extra filters and fun settings that you can use to enhance your images too!  Lastly you can use a program on your computer to correct the images.  If you are on a Mac computer, you can open the images in Preview, rotate them a full 360 degrees, and re-save them.  On any other platform you can use a similar application like Google Photos (free with limited storage, online) or Adobe Photoshop (paid, desktop application) to accomplish this as well.

Do you have questions about how things perform on your website?  Something on your website broken, and you need help fixed it?  Get in touch with us, and we will see if we can help.

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Brady is the voice on the other end of the phone line when you call Sephone. He graduated from the New England School of Communications in 2009 and assists Sephone in building and maintaining our sites.

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