In the upcoming week, we are getting ready to launch our new Support Center.
What is the Support Center?
The Support Center will be a centralized location of commonly asked questions and answers. With topics ranging from “Incoming settings for Sephone email” to “Editing your datAvenger Service website”.
The idea behind the Support Center is to help our clients easily find answers to the commonly asked questions we receive. If at any time a question can not be answered by the Support Center, you’ll be able to click on the ‘Create Support Ticket’ button. This will provide you with a form to report the item you need help with.
Your report will be logged and members of our support team will be notified. The best part of creating a support ticket is it provides you with the ability to track the history of the issue.
May I still call and email Sephone for help?
Of course you can! The Support Center is not a means to stop communicating with our clients, it is simply just another resource to assist our clients in finding answers to their questions when it is most convenient for them. As small businesses owners, many questions arise at odd hours and the The Support Center is Open – 24/7, 365!