Every day Sephone provides custom tools to our clients to improve their efficiency. When the client is able to save time and/or money, it gets passed on in improvements in service to customers and employees. Now it is time to practice what we preach in our own processes. As an added benefit we can be nicer to the environment. This simplifies some routine processes, so we are moving toward implementing a paperless billing process that will become effective May 1, 2017.
What does this mean for you?
For starters, these changes will not have an impact on your current connection information. Should you have questions or updates regarding your website or services with us, we are still available via phone and email.
For recurring payments (hosting, etc.), part of our endeavor involves automating the billing process. We will be allowing our clients to set a billing date – either the 1st, 7th, 14th, or 21st day of the month. When that designated day rolls around, billing will automatically take place, without mailing a paper invoice. If you would still like to opt for paper invoices, there will be a $5.00 fee for postage and processing.
Payment via ACH
As part of an update to how we process recurring payments, we will be offering ACH Payments as a method for paying your bill. Paying via card is still an option, but will be subject to fees as processing has fees associated when credit cards are used.. Opting to pay via ACH will not have a processing fee attached.
Paper Invoice Fee – $5.00
Card Processing Fee – $2.50
Looking to make your routine processes more seamless too?
Cable, Dish and Gym Memberships all have auto pay options. Perhaps it is time for you to consider it for your business, too! If this is something you would like to implement for your business, give us a call – we would love to talk to you about it. This way your business can focus on providing the best product and customer service to your own customers.